Transcriptions

Clients may require verbatim transcriptions for various reasons, in most instances it is to obtain a complete record of the meeting when preparing legal documents, when directly quoting a source or wanting to confirm the context of a discussion where certain non-key aspects were left out of the minutes

We produce full verbatim and non-verbatim transcripts:

• ● A full verbatim transcript captures the complete spoken text from the recording, and includes any filler speech, interjections by a speaker, non-speech sounds, grammatical errors made by a speaker and repetitive words. A full verbatim transcript captures word for word what was said on the recording and is ideal in preparing legal documents.
• ● A non-verbatim transcript is still a complete word for word record of the meeting, but omits distracting elements or ‘extras’ such as non-speech sounds, interjections and repetitive words. Grammar and tenses would be edited to improve readability and is ideal for business and marketing purposes.

Our transcription services include, and are not limited to:

• ● Employee meetings
• ● Board and committee meetings
• ● Disciplinary hearings
• ● Interviews for executive, board member or committee member appointments

Our services are available across a variety of industries and sectors and includes amongst others: aeronautics and aerospace, financial, energy and renewable energy, manufacturing and engineering, medical and pharmaceutical, tourism, insurance and FMCG.

Our dedicated project management team act as a single point of contact, and will expertly match professional writers to each client, ensuring that accurate and detailed transcripts are produced, either from audio or video, correctly attributing speakers.

• ● A draft transcription is produced by an experienced writer, before being proof-read by an editor.
• ● The editor will do an in-depth review of the set, looking at aspects such as grammar, accuracy, clarity, style and spelling. Any instructions regarding amendments are dealt with during the second phase.
• ● In the third phase a final quality check is conducted by the project manager for any additional feedback or amendments.

At FluidRock we believe in the value of client feedback, in fact we welcome it! Feedback shows us where we get it right and where we get it wrong sometimes, it helps us to identify areas of strength and those requiring improvement. Customer satisfaction is measured through our customer survey, along with personal contact with the client.